Privacy Policy
A. PERSONAL INFORMATION
COLLECTION STATEMENT
A.1.1
Your privacy is important to us and we have taken steps to ensure that we do
not collect more information from you than is necessary for us to provide you
with our services and to protect any account(s) you hold with us.
A.1.2
We may ask you to provide personal information when you use our website. The
data ("Personal Data") that we may ask you to supply includes without
limitation salutation, name, gender, telephone number, email address, delivery
address and payment account details.
A.1.3 Please note that it is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). In the event that you do not provide any Personal Data indicated as mandatory, we may not be able to provide you with our products or services.
A.2. USE AND DISCLOSURE OF PERSONAL DATA
A.2.1
If you provide any personal data to us, you are deemed to have authorised us to
collect, retain and use personal information about you for the following
purposes:a. providing you with customer service including but not limited to
processing and effecting sales, orders, refunds and exchanges relating to
products available for sale in our stores or through our website, putting
together shopping lists for you, providing you with a more personalised
experience on our website and responding to your queries (including requests
for quotations), feedback or claims; b. providing you with our promotional
materials (including but not limited to updates to our website); c. maintaining
the security of our stores; d. performing research or statistical analysis in
order to improve our products and services and for marketing and promotional
purposes; and e. making such disclosures as may be required for any of the
above purposes or as required by law or in respect of any feedback or claims
made by you
A.2.2
You further agree that we may disclose and transfer (whether in Hong Kong or
abroad) your Personal Data to Inter HOHO Group Limited and/or to third party
services providers engaged by us to assist with providing you with our services
(including data entry, managing our customer database, processing, effecting
and verifying sales, orders, refunds and/or exchanges relating to products
available for sale in our stores or through our website) contacting you to
participate in customer satisfaction surveys from time to time and securely
disposing of your Personal Data ("Third Party Service
Providers").These Third Party Service Providers are under a duty of
confidentiality to us and are only permitted to use your Personal Data in
connection with the purposes specified at A.2.1 above, and not for their own
purposes (including direct marketing).
A.2.3
When necessary we may also disclose and transfer (whether in Hong Kong or
abroad) your Personal Data to our professional advisers, franchisor, law
enforcement agencies, insurers, government and regulatory and other
organisations for purposes specified at A.2.1(e) above.
A.2.4
We may use your name, phone number, delivery address and email address ("Marketing
Data") to provide marketing materials ("Marketing Materials”) to you
relating to goods/services sold/offered in our retail stores which shall
include retail, cosmetics and beauty, health, wellbeing and medical, insurance,
financial, music, sports, betting (lucky draw), dining, travel, banking,
electronics, home, office and business supplies, technology, outdoors,
furniture, lighting, décor, home accessories, services such as sewing, kitchen
planning, lighting installation, floor laying, assembly and delivery services,
restaurant and food, lucky draw, media and publications.
A.2.5
We may share aggregate data that does not allow you to be identified with third
parties for various purposes (including marketing and advertising), and may use
this data in order to better understand your needs and to improve and adapt our
products and services.
A.2.6
Any personal information supplied by you will be retained by us and will
be accessible by our employees,any Third Party Service Providers engaged by us
and third parties referred to at A.2.3 above, for or in relation to any of the
purposes stated in A.2.1 herein.
B. CONFIDENTIALITY
B.1
Personal Data held by us relating to our online customers or to visitors to our
websites will be kept confidential in accordance with this Privacy Policy.
B.2
Any questions, comments, suggestions or information other than Personal Data
sent or posted to the site, or any part of the site, by visitors will be deemed
voluntarily provided to us on a non-confidential and non-proprietary basis. We
reserve the right to use, reproduce, disclose, transmit, publish, broadcast
and/or post elsewhere such information freely, including passing it to any
associated company for example, in connection with the development, manufacture
and marketing of products and services and to meet customer needs.
C. SAFETY OF PERSONAL DATA
C.1
All reasonable efforts are made to ensure that any personal data held by us is
stored in a secure and safe place, and accessed only by our authorised
employees or authorised Third Party Service Providers.
C.2
You should be aware that no system is impenetrable and no information provided
over the Internet can be guaranteed to be completely secure. Accordingly, we
cannot guarantee the security of any information that you transmit to us or
receive from us over the Internet.
D. LINKS
This
site may contain links to other sites and pages which are operated by third
parties. We have no control over the content of the linked websites or the way
in which the operators of those websites deal with your Personal Data. You
should review the privacy policy for those third party websites to understand
the ways in which your Personal Data may be used by those third parties.
E. INFORMATION COLLECTED WHEN YOU USE OUR WEBSITE
We
may use 'cookies' on this site in order to :
- enable
tighter security
- enable
online customers to keep browsing
- personalise
sites for customers
- build
online customer or visitor profiles
Cookies
are pieces of information stored in your hard-drive about your preferences on
our site, which enable the site to be tailored to you in future visits.
Customers who want to disallow cookies can do so on their web browser. However,
by disabling cookies you may not be able to access all parts of our website.
F. RIGHT TO ACCESS/ CORRECT PERSONAL DATA
F.1
Under the Ordinance, you have the right of access to personal information held
by us and to request correction of the information
F.2
If you have any questions regarding this Privacy Policy or if you wish to
access or correct your Personal Data, you may send your request in writing to
the following address:
Charms Metal Accessories Company
Room 322, Golden Industrial Building,
16 - 26 Kwai Tak Street, Kwai Chung,
N.T., Hong Kong
Email: sales@charmsmetal.com
F.3
In accordance with the Ordinance, we reserve the right to charge you a
reasonable fee for the processing of any data access or correction request.
G. AMENDMENTS
We
may amend or update this Privacy Policy from time to time and all information
will be governed by our most recent Privacy Policy, available on our website at http://www.charmsmetal/Privacy